Refunds are issued post successfully receiving the item back or after successful completion of the returns process. By successful we mean the item has been returned back as per our accepted condition and passes the QC. Full or partial refunds may be issued back to you as per the provided resolution.
For refunds related to order cancellation/modification or change of mind, following deductions are applicable.
| Refund Method | Deduction |
| Store Credits | No Deduction |
| Original Payment Method | Rs. 200 or 5% (whichever is higher) |
Refunds mostly reflect with in 5-7 business days for most private banks (7-12 days for govt banks).
Refund in the form of store credits reflect instantly.
For refunds on payment made by UPI, please refer to your physical bank statement or updated passbook or net banking account statement and do not rely on the UPI app for the amount to reflect. UPI apps do not always show back the refunds. You have to manually check with your bank.
If there is any unresolved query about refunds, you can email us your requests at support@southport.in or open a help ticket here